Packing is a really important part of the shipping
process. The way cargo is loaded onto a
vessel can greatly determine the condition of the cargo once it is
received. No one wants that sinking
feeling of receiving a shipment from abroad only to open the container and find
the goods inside damaged in some way.
Still, even with the best of packing care, it’s possible that your cargo
will be damaged in some way at some point in time, despite your best
intentions. What should you do if you
discover damaged cargo?
First, understand what “damage” might actually be. Obviously, if you open up the container and
see damage, that is a sign. But damage
can also include spotting a damaged container or if the container seal is
broken when you receive it. In any of
these scenarios, the first thing you should do is immediately call the
insurance company. Then contact the
shipping line.
Don’t start unpacking the cargo without the shipping line
representative – or any other representative – being present. This is a critical part of the process in
orer to prove that the items inside the containers were properly inspected by
all parties and the damage is noted by everyone. If you don’t take this step,
your claims may have a much more difficult time getting approved and
reimbursed.
Once the insurance company is contacted, expect that the
shipping line will probably dispute your claim.
After all, the packing usually falls under the shipper’s responsibility,
while the handling of the cargo is the shipping line’s responsibility. Certain kinds of damage (like water damage)
change this responsibility somewhat, but don’t be dismayed if the shipping
line’s first reaction is “Not our fault.”
Working with a shipping and logistical expert enables you to
work through any possible insurance claim much faster than doing it on your
own.
